Infrastructure Services

For any organisation to achieve agile and cost-effective functionality, it is imperative to have a unified infrastructure system that is built on effective communication technologies. It is also paramount, in a constantly evolving business environment, to keep evaluating and updating existing infrastructures and to accommodate new systems and applications that are designed to match the changing business needs.

Furthermore, risk assessment is a practice that needs to be performed regularly by businesses to figure out vulnerabilities within their existing IT structure, based on which effective solutions and prevention methods can be derived.

NGS can help your business fulfil all these infrastructure based needs through the following services:


Unified Communications System: We help make communication easier, faster and more accessible for your organisation’s internal and external stakeholders by creating a business environment that provides integrated communications covering mediums such as e-mailing, voice and video conferencing, instant messaging, voice mail, mobile phones, etc. We adapt the unified communications network to your existing business processes and applications, omitting the need for any additional infrastructural/functional changes.

Contact Centre: We can aid your business in ideating, designing, developing and implementing Contact Centres that are specific to your requirements. We have experience ranging from legacy to IP based.

Jabber:  A technology that provides businesses easy access to presence, IM, voice and video conferencing, voice messages, desktop sharing etc. With Jabber, you enable real-time communication from any workspace - a result of integrated communications applications.  Users are also guaranteed consistent experience across devices - PC, Mac, iPhone, iPad, Android, Windows and Blackberry.

Unity Connection: Unity Connection is a reliable, secure and scalable communication technology that gives your business access to voice messages anytime-anywhere-any device. It has very flexible deployment options, which reduces the TCO for your business.

Telepresence: We can equip your business with flexible, state-of-the-art virtual conferencing technology that provides high definition video output and excellent voice quality; resulting in clear and comprehensible business communications across workspaces.

Unified Wireless

Wireless LAN Architecture Design: We help improve the reliability, security, management, and performance of your wireless network by matching your business objectives to the technical requirements. Based on this understanding, our wireless LAN experts help you develop a custom, wireless LAN architecture design that meets the specialized needs for collaborative communication in your business environment. This preparation, early in the solution lifecycle, helps reduce expensive re-work later on and creates a strong, scalable foundation for growth and flexibility.

Wireless LAN RF Design: Services that rely on mobile voice and video solutions place increased demands on network performance, connection quality, coverage, and service reliability well beyond those of a typical wireless LAN deployment. The Wireless LAN RF Design service helps you build a solid RF infrastructure as the foundation for your wireless network, beginning with a comprehensive RF site survey followed by a detailed design, which includes recommendations for access point placement, power and channel settings, antenna selections, mounting, and cabling specifications.

Wireless LAN Detailed Design: Our wireless LAN experts work with your staff to develop an implementation-ready detailed design for your new wireless solution, helping to improve the speed and efficiency of technology migration and reduce deployment costs. This service helps you develop a highly available integrated network design that enables secure mobility services, provides high-performance rich media collaboration, and improves overall operating efficiency through tight integration of your wired and wireless networks.

Wireless LAN Design Validation: Prior to production deployment, NGS wireless engineers work with your staff to validate that your detailed design meets business and technical requirements, including leading practices for wireless LAN security, management, and performance. Based on proven design methodologies, NGS wireless experts guide and assist your team with the development of a design validation test plan and work to test the design in a lab or pilot environment. Through this process, mobility services, implementation procedures, configurations, and failure recovery methods are documented and validated to create a smooth migration to the production environment, avoiding costly delays and disruption.

Wireless LAN Implementation: Using sound deployment methodologies based on leading practices, NGS wireless LAN engineers are able to efficiently and accurately deploy your wireless LAN solution. The Wireless LAN Implementation service helps you develop detailed, site-specific plans for implementing your solution, including the procedures, configurations, and testing required to successfully deploy and commission the technology.

Wireless LAN Deployment Validation: By assessing the architecture, operational status, and security of a newly implemented wireless LAN solution, NGS can help validate that the wireless deployment meets your service-level goals for performance, security, and reliability. This service verifies that the wireless solution is operating in accordance with the design by reviewing the existing network, including detailed designs and device configurations, and collecting information needed to evaluate the overall wireless environment against leading practices. Providing both onsite and remote wireless LAN deployment validation, our team of specialists document gaps between requirements and the existing wireless implementation, providing recommendations for improvement.


Assessment and Risk Management: Our assessment process involves a detailed evaluation of your existing IT infrastructure, based on which we determine any possible threats. We create a comprehensive report which provides cost effective solutions for the risks present. We also help you establish which threats to deal with first, by ranking them in order of criticality. This ensures that the most dangerous risks are eliminated first.

Unified Threat Management (UTM): A system that provides access to a wide range of security services, through a single integrated platform.

Intrusion Prevention System (IPS):  Protect your business from the threat of intrusion with reliable, secure, high performance firewall systems and other anti-intrusion technologies.

Data Filtering: Enables policy-oriented and identity-based access and networking.

Mobile Security: Effective communication in today’s business environment depends on easy access of data anytime-anywhere-any device. As beneficial as it is, it also poses risks in terms of data security. The ideal solution to this is administering an effective, secure and reliable identity-based mobile security system that offers complete data protection.

URL Filtering: Manage email security, caching, proxy and Web filtering with this service.

Networking Security: Businesses can often find it difficult to determine what exactly their data security goals should be. In such scenarios, we can be of assistance by:

-Conducting assessments of your IT infrastructure, to help you understand the current security status.

-Providing security operations management.

-Aiding you in risk management using governance and compliance metrics.

-Providing maintenance and multi-vendor support aimed at enhancing the overall efficiency and capacity of your IT infrastructure.

Virtualization Security: We help your business secure all processes that depend on Virtual Machinery (VM). We use our years of experience and knowledge in security infrastructure to deliver protective solutions that are tailor made for your virtual business environment. Using a wide array of security services, we safeguard your organisation from every threat that comes with virtualization.

Data Decryption: Businesses generate a lot of valuable data on a daily basis and it is highly important to protect this data from possible misuse. We conduct detailed analysis of your data infrastructure to determine possible data threats. We develop specific data protection solutions that are aimed at safeguarding your business assets, information and image. We ensure that all standards (legal, security, etc.) are met in terms of IT. We then seamlessly implement the security solutions within your business infrastructure and provide regular reports of data security status. With NGS, you benefit from a wide range of data security services, all from one source instead of consulting multiple vendors.

VPN:  VPN service management solutions for rapid and cost-effective management of IP VPN services.  Our VPN services provide robust and flexible management capabilities for service providers who offer Multi-protocol Label Switching (MPLS)-based services, IP Security (IPsec)-based IP VPN services or both. Based on flexible object model architecture, NGS manages all VPN-enabled platforms in MPLS and IPsec network environments.

Policy Control: Ensures Web application security by tackling emerging threats at the application level.

Data Loss Prevention (DLP): We help you locate all the highly confidential and sensitive data within your organisation and implement protective measures on the data that will track and protect it during usage, in movement and when stationary. The DLP measures implemented by us are compliant to organizational policies as well as regulatory requirements dedicated to the protection of sensitive information for global companies.

Logging and Reporting: Security management processes that perform collection, analysis and correlation of security, compliance and network data.


Network Vulnerability Assessment: This is a quicker, simpler and lower cost alternative to the              in-depth penetration testing service. This assessment is not conducted confidentially but with the knowledge of the IT staff. The testing area of the Network Vulnerability Assessment is limited. It does not conduct checks such as intrusion detection and response procedures. The assessment comes with optional external internet evaluation, wireless security check and modem identification and testing services.

Penetration Testing: This is a more advanced form of risk assessment whereby our experts conduct extensive analysis procedures to determine any functionality errors and security risks present in the IT system. The in-depth procedure helps ensure all weaknesses whether large or small, internal or external, are identified and solutions provided. Data collected from penetration testing enable NGS professionals to design highly detailed reports, roadmaps and solutions that are aimed at safeguarding the IT infrastructure of the business.

Security Assessment: An assessment that is similar to Penetration Testing but without the inclusion of intrusion detection and response procedures tests. This assessment is conducted with the knowledge of the IT staff. The first performance of the assessment derives the starting point, and the tests that follow enable the development of relevant metrics that will determine the improvements made between test cycles. Security assessment also includes optional external internet evaluation, wireless security check and modem identification and testing services.

Database Vulnerability Assessment: This assessment is dedicated to the security and proper functionality of an organization’s Microsoft SQL and Oracle database. The assessment focuses on ensuring that the control systems pertaining to installation, configuration and security of the databases and the servers supporting the database are in place. The Database Vulnerability Assessment includes an examination of the controls over database and user administration, maintenance processes and change management.

Wireless Assessment: The Wireless Assessment is conducted to determine any problems/vulnerabilities within an organisation’s wireless network. As part of the assessment, we identify and review 802.11a/b/g/n wireless networks in your organisation. The 802.11a/b/g/n is one of the most common forms of WLAN. We are also equipped to conduct tests on other types of WLAN, if required. Wireless Assessment includes a summary report of all the wireless networks identified and a review on the security configurations in place.

Policy and Procedure Analysis: Through the Policy and Procedure Analysis, we examine and advise on your existing policies and practices or develop new policies and procedures that will suit your IT environment. We conduct the process in a step-by-step manner that starts with a detailed assessment of your IT infrastructure, based on which we determine any threats. Next we develop a security strategy keeping in mind your business objectives. We then move onto the architecture stage where we modify your network to meet your security needs. We install best in class security technologies that are ideal for your present and future requirements. Lastly, we provide management solutions to keep a constant check on the network and ensure proper functionality.

Web Application Penetration Testing and Vulnerability Assessment: This assessment is conducted to determine the security status of individual websites. The assessment is performed in two stages. The first stage involves testing without any information on the client’s network and no authentication credentials. The second stage is conducted using authentication details provided by the client, which allows for a deeper analysis of the application.